As per the official PrestaShop documentation, version 9.x is compatible with PHP 8.1 through PHP 8.4, but we are encountering this issue with PHP 8.2 & PHP 8.4.

If anyone has experienced a similar Back Office loading issue with PrestaShop 9.x on PHP 8.2 or PHP 8.4, your guidance or suggestions would be greatly appreciated.

After long time of BO loading, getting Timeout Error or server error.

I have installed Prestashop on an AWS Lightsail instance using bitnami.

The user site is up and running and I can register as a user.

But I cannot login to the administration dashboard.

I repeatably get - 

"The employee does not exist, or the password provided is incorrect."

the database appears to have the user@example.com user

MariaDB [bitnami_prestashop]> SELECT id_employee, email FROM ps_employee;
+-------------+------------------+
| id_employee | email            |
+-------------+------------------+
|           1 | user@example.com |
+-------------+------------------+
1 row in set (0.001 sec)

Can anyone offer some help?

I've been wanting to set up the latest version of PS on a web hosting service for a long time, and I wanted to download the Classic version from this link: https://prestashop.com/prestashop-offers/classic/

However, the download dialog does not open.

Not even when using different browsers, and not even after waiting a long time.

After I messaged support to ask for a direct link, I was directed to GitHub to download the source code.

(https://github.com/PrestaShop/PrestaShop/releases/tag/9.0.3)

However, this is not the correct version.

After further research, I found the following link with the download: https://prestashop.com/direct-downloads-for-automation-integration/

The package looks good, and I was able to set up the shop without any error messages.

However, I get error messages when I try to log in to the back office:

"Oops! An Error Occurred
The server returned a "500 Internal Server Error".

Something is broken. Please let us know what you were doing when this error occurred. We will fix it as soon as possible. Sorry for any inconvenience caused. "

And the theme is completely broken.

Before installation, I ran a successful test using `php-ps-info` and set the permissions to 755.

I'm not sure if that was the right version after all, or what mistake I made.

Does anyone have a direct link for me?
So I can rule that one out

I currently have a Prestashop 1.5.2 store and would like to upgrade, so I am trying to install a clean 1.7.8.8 store to migrate to. I am hosting both with Netfirms and I have successfully hosted with them for about 10 years.

I have tried the installation of 1.7.8.8 several times and get the same error at the same point in the installation: 

I have read a number of the threads here and have tried or verified the following:

• all folder permissions are 755 and files are 644
• I unzipped the Prestashop download before transferring to my hosting provider and uploaded these 3 items - Install_Prestashop.html, index.php and prestashop.zip. Files were transferred several times to eliminate possibility of corruption in transfer
• I installed using my location (Canada) and also tried the United States
• The database connection test during the installation was successful every time
• I am using PHP version 7.4.10
• I engaged Netfirms technical support and they were also unsuccessful

Any suggestion you may have would be very welcome.

Thanks!

I am trying to install PrestaShop v9. in MAC OS  using MAMP. During installation, I am encountering an HTTP 500 error in the 'Install themes' and 'Post-installation scripts' sections. Sometimes, the error occurs earlier in the 'Create default shop and languages' section. Could you please help me resolve this issue?

Prestashop Version - 9.0.2-2.1

PHP -8.3.14
MAMP -v7.2

i have attached the SS  ,even i checked the Configuration ,still remains same

sto inserendo sul mio server PrestaShop 8.2.1 ma, dopo aver configurato tutte le voci necessarie come il nome del sito o il DataBase MySQL, mi esce questo errore:

HTTP 500 - error - {"success":true,"message":""}

Ho provato a sistemare, con altri topic del forum, il file AppKernel.php ma non mi fa andare avanti, come posso fare? Qualcuno mi sa dare una mano?

I am trying to install PrestaShop v9.0.0 and v9.0.1. During installation, I am encountering an HTTP 500 error in the 'Install themes' and 'Post-installation scripts' sections. Sometimes, the error occurs earlier in the 'Create default shop and languages' section. Could you please help me resolve this issue?

Prestashop Version - 9.0.1

PHP -8.3.14

For security reasons, you cannot connect to the back office until you have:

renamed the /admin folder (e.g.admin502)

Rename or delete admin folder (symlink). enable debug site will work.
disable debug, site will fail, error log, var/log/prod- will show error related to admin theme accessing from "admin" folder and fail becuase it is not there.

This is fresh  install of prestashop 9.0.1-1.0. How  to fix this?

I installed cPanel on my server and purchased a Softlocous license because I'm not an advanced user and I use cPanel to manage my server.

Softlocous said the PrestaShop installation was successful, and in fact I can see it installed at this URL:

https://karytirze.fit

But for some reason I can't access the store's management panel that was installed at this address:

https://karytirze.fit/admin123

Can anyone help?

I already followed the tips in this community tutorial, but I noticed that all the files seem to have already been fixed in this latest version.

https://github.com/PrestaShop/PrestaShop/pull/38905/files

My server is Metal

O.S Alma Linux com Cpanel/WHM 

PHP is 8.3

Modifying line 36 from define('_PS_MODE_DEV_', false); to define('_PS_MODE_DEV_', true);

renders the backend operational. 

What's going wrong here and how do i get it fixed. Dev mode should not be enabled afaik, and certainly not after a fresh install. After succesful login (with dev mode enabled), if i then go into advanced settings and deactivate debug mode, the php value switches back to "false" but debug mode remains active in the black bar on top. Something's not right here. 

Error logs (scrubbed from private username and domain info) below

200 	<user> <user> 	Fout (3) 	SymfonyCacheClearer: Error while clearing cache for admin env dev using PrestaShop\PrestaShop\Adapter\Cache\Clearer\Symfony\ApplicationKernelCacheClearer: Warning: is_dir(): open_basedir restriction in effect. File(Doctrine\ORM\Mapping\ClassMetadata) is not within the allowed path(s): (/var/www/vhosts/<domain.tld>/:/tmp/) 		0 	Winkel <shopname> (id : 1) 	Nederlands (Dutch) 	0 	23‑11‑2025 16:24:38 	
198 	<user> <user> 	Fout (3) 	ExecKernelCacheClearer: Could not clear cache for admin env dev result: 127 output: array ( 0 => 'sh: php: command not found', ) 		0 	Winkel <shopname> (id : 1) 	Nederlands (Dutch) 	0 	23‑11‑2025 16:24:27 	
193 	<user> <user> 	Fout (3) 	ExecKernelCacheClearer: Could not clear cache for admin env prod result: 127 output: array ( 0 => 'sh: php: command not found', ) 		0 	Winkel <shopname> (id : 1) 	Nederlands (Dutch) 	0 	23‑11‑2025 16:24:15 	
188 	<user> <user> 	Fout (3) 	ExecKernelCacheClearer: Could not clear cache for admin env prod result: 127 output: array ( 0 => 'sh: php: command not found', ) 		0 	Winkel <shopname> (id : 1) 	Nederlands (Dutch) 	0 	23‑11‑2025 16:03:51 	
187 	<user> <user> 	Fout (3) 	SymfonyCacheClearer: Something went wrong while clearing cache: Warning: require(/var/www/vhosts/<domain.tld>/httpdocs/var/cache/prod/admin/ContainerMUl5lfa/getFilesystemKernelCacheClearerService.php): Failed to open stream: No such file or directory 		0 	Winkel <shopname> (id : 1) 	Nederlands (Dutch) 	0 	23‑11‑2025 16:03:49 	
186 	<user> <user> 	Fout (3) 	SymfonyCacheClearer: Error while clearing cache for admin env prod using PrestaShop\PrestaShop\Adapter\Cache\Clearer\Symfony\ApplicationKernelCacheClearer: Warning: require(/var/www/vhosts/<domain.tld>/httpdocs/var/cache/prod/admin/ContainerMUl5lfa/getHookModuleFilterService.php): Failed to open stream: No such file or directory 		0 	Winkel <shopname> (id : 1) 	Nederlands (Dutch) 	0 	23‑11‑2025 16:03:49 	
184 	<user> <user> 	Fout (3) 	ExecKernelCacheClearer: Could not clear cache for admin env prod result: 127 output: array ( 0 => 'sh: php: command not found', ) 		0 	Winkel <shopname> (id : 1) 	Nederlands (Dutch) 	0 	23‑11‑2025 16:03:37 	
179 	<user> <user> 	Fout (3) 	ExecKernelCacheClearer: Could not clear cache for admin env prod result: 127 output: array ( 0 => 'sh: php: command not found', ) 		0 	Winkel <shopname> (id : 1) 	Nederlands (Dutch) 	0 	23‑11‑2025 16:03:16 	
114 	<user> <user> 	Fout (3) 	Cannot register tab "PsshippingKeycloakAuthController" because it already exists 		0 	Winkel <shopname> (id : 1) 	Nederlands (Dutch) 	0 	23‑11‑2025 16:03:10 	
113 	<user> <user> 	Fout (3) 	Cannot register tab "PsshippingConfigurationController" because it already exists 		0 	Winkel <shopname> (id : 1) 	Nederlands (Dutch) 	0 	23‑11‑2025 16:03:10 	
112 	<user> <user> 	Fout (3) 	Cannot register tab "PsshippingConfigurationController" because it already exists 		0 	Winkel <shopname> (id : 1) 	Nederlands (Dutch) 	0 	23‑11‑2025 16:03:10 	
111 	<user> <user> 	Fout (3) 	Cannot register tab "PsshippingConfigurationController" because it already exists 		0 	Winkel <shopname> (id : 1) 	Nederlands (Dutch) 	0 	23‑11‑2025 16:03:10 	
110 	<user> <user> 	Fout (3) 	Cannot register tab "PsshippingConfigurationController" because it already exists 		0 	Winkel <shopname> (id : 1) 	Nederlands (Dutch) 	0 	23‑11‑2025 16:03:10 	
109 	<user> <user> 	Fout (3) 	Cannot register tab "PsshippingConfigurationController" because it already exists 		0 	Winkel <shopname> (id : 1) 	Nederlands (Dutch) 	0 	23‑11‑2025 16:03:10 	
108 	<user> <user> 	Fout (3) 	Cannot register tab "PsshippingConfigurationController" because it already exists 		0 	Winkel <shopname> (id : 1) 	Nederlands (Dutch) 	0 	23‑11‑2025 16:03:10 	
107 	<user> <user> 	Fout (3) 	Cannot register tab "PsshippingConfigurationController" because it already exists 		0 	Winkel <shopname> (id : 1) 	Nederlands (Dutch) 	0 	23‑11‑2025 16:03:10 	
106 	<user> <user> 	Fout (3) 	Cannot register tab "PsshippingOrdersController" because it already exists 		0 	Winkel <shopname> (id : 1) 	Nederlands (Dutch) 	0 	23‑11‑2025 16:03:10 	
105 	<user> <user> 	Fout (3) 	Cannot register tab "PsshippingOrdersController" because it already exists 		0 	Winkel <shopname> (id : 1) 	Nederlands (Dutch) 	0 	23‑11‑2025 16:03:10 	
104 	<user> <user> 	Fout (3) 	Cannot register tab "PsshippingOrdersController" because it already exists 		0 	Winkel <shopname> (id : 1) 	Nederlands (Dutch) 	0 	23‑11‑2025 16:03:10 	
103 	<user> <user> 	Fout (3) 	Cannot register tab "PsshippingConfigurationController" because it already exists 		0 	Winkel <shopname> (id : 1) 	Nederlands (Dutch) 	0 	23‑11‑2025 16:03:10 	
102 	<user> <user> 	Fout (3) 	Cannot register tab "PsshippingCarrierController" because it already exists 		0 	Winkel <shopname> (id : 1) 	Nederlands (Dutch) 	0 	23‑11‑2025 16:03:10 	
101 	<user> <user> 	Fout (3) 	Cannot register tab "PsshippingCarrierController" because it already exists 		0 	Winkel <shopname> (id : 1) 	Nederlands (Dutch) 	0 	23‑11‑2025 16:03:10 	
100 	<user> <user> 	Fout (3) 	Cannot register tab "PsshippingCarrierController" because it already exists 		0 	Winkel <shopname> (id : 1) 	Nederlands (Dutch) 	0 	23‑11‑2025 16:03:10 	
64 	<user> <user> 	Fout (3) 	SymfonyCacheClearer: Error while clearing cache for admin env prod using PrestaShop\PrestaShop\Adapter\Cache\Clearer\Symfony\ApplicationKernelCacheClearer: Failed opening required '/var/www/vhosts/<domain.tld>/httpdocs/var/cache/prod/admin/ContainerVXCidX4/getConsole_ErrorListenerService.php' (include_path='.:/opt/plesk/php/7.4/share/pear') 		0 	Winkel <shopname> (id : 1) 	Nederlands (Dutch) 	0 	23‑11‑2025 16:02:55 	
61 	<user> <user> 	Fout (3) 	ExecKernelCacheClearer: Could not clear cache for admin env prod result: 127 output: array ( 0 => 'sh: php: command not found', ) 		0 	Winkel <shopname> (id : 1) 	Nederlands (Dutch) 	0 	23‑11‑2025 16:02:47 	
7 	N/B 	Fout (3) 	SymfonyCacheClearer: Error while clearing cache for admin env prod using PrestaShop\PrestaShop\Adapter\Cache\Clearer\Symfony\ApplicationKernelCacheClearer: Failed opening required '/var/www/vhosts/<domain.tld>/httpdocs/var/cache/prod/admin/ContainerLUxxvVc/getConsole_ErrorListenerService.php' (include_path='.:/opt/plesk/php/7.4/share/pear') 		0 	--- 	Nederlands (Dutch) 	0 	23‑11‑2025 16:02:17 	
4 	N/B 	Fout (3) 	ExecKernelCacheClearer: Could not clear cache for admin env prod result: 127 output: array ( 0 => 'sh: php: command not found', ) 		0 	--- 	Nederlands (Dutch) 	0 	23‑11‑2025 16:02:09

I have no idea why the code says something about php 7.4 when the hosting account php setting is set to 8.4.14

What's the best solution, please? 

I installed PrestaShop (version 9.0.1 - 1.0) downloaded from the official website. I followed the standard installation procedure, but at the end of the installation, I can’t access my admin dashboard — I’m getting a 404 error. I did make sure to use the correct name of the /admin folder, which was automatically renamed at the end of the installation.

Here are more details about my environment:

Debian 12

PHP: 8.4

Apache2

MariaDB

Here’s what I’ve already tried — without success:

Renaming the folder and restarting Apache

Installing PHP version 8.3

Recreating the machine from scratch

Restoring the /admin folder from the .zip before installation

Do you have any idea what I could try next? Thanks in advance.

TIA

Hope this helps anyone building a gaming accessories store with PrestaShop!

Hope this helps anyone building a gaming accessories store with PrestaShop!

1st installation Prestashop 8.1.7 (newset) to WampServer 3.3.5 (Windows 11 64bit version), i change PHP version and some else steps, but i get this mistake: 1: HTTP 500 - error - {"success":true,"message":""}

Same problem i get by installation on our web server.

Somebody solve it?

I use Presta in the last 10 years. Today I decided to try the new version 9 . After all the set up needed on my host I installed smoothly the new version without any error.

The store front works great  see pic. The admin log in page does not see pic.

Looking at site root I see the well know admin folder  but its name is admin plus a long sequence of other characters like admin786jfhfklsldff.

Trying to point to the folder I get the message showed in the picture. At the same link try to point the installer at the end of the process.

I m used to rename the admin directory name after installation for security reasons but I didn't in this case so the directory name as Prestainstaller created it.

I ll appreciate any suggestion. 

Boris

I was in the process of manual installation of Prestashop 9.0.1 on Alma Linux 8.1, PHP 8.1, MYSQL 5.7, Apache 2.4. However post successful installation, Quick search links are throwing 404. What could be the issue.

Rest everything works fine.

The links are mentioned in screenshot  below.

Kindly let me know.

My shop's url is alegro.gr (used to be test.sixtir.gr)

Uncaught TypeError: can't access property "style", a is null
    as https://test.sixtir.gr/themes/hummingbird/assets/js/theme.js:63
    as https://test.sixtir.gr/themes/hummingbird/assets/js/theme.js:63
    as https://test.sixtir.gr/themes/hummingbird/assets/js/theme.js:63
    <anonymous> https://test.sixtir.gr/themes/hummingbird/assets/js/theme.js:63
    u https://test.sixtir.gr/themes/core.js:11
    l https://test.sixtir.gr/themes/core.js:11
    setTimeout handler*263/</Deferred/then/a/< https://test.sixtir.gr/themes/core.js:11
    c https://test.sixtir.gr/themes/core.js:11
    fireWith https://test.sixtir.gr/themes/core.js:11
    fire https://test.sixtir.gr/themes/core.js:11
    c https://test.sixtir.gr/themes/core.js:11
    fireWith https://test.sixtir.gr/themes/core.js:11
    ready https://test.sixtir.gr/themes/core.js:11
    Z https://test.sixtir.gr/themes/core.js:11
    263 https://test.sixtir.gr/themes/core.js:11
    263 https://test.sixtir.gr/themes/core.js:11
    263 https://test.sixtir.gr/themes/core.js:11
    a https://test.sixtir.gr/themes/core.js:15
    <anonymous> https://test.sixtir.gr/themes/core.js:15
    <anonymous> https://test.sixtir.gr/themes/core.js:289
    <anonymous> https://test.sixtir.gr/themes/core.js:289

Another symptom is that there are now two versions of Prestashop 8.1.1 to download. On the Prestashop website you can download the "PRESTASHOP EDITION BASIC" with a size of 114 MB. On Github you can download a version of 80 MB.

The difference is that the "Edition Basic" contains 11 modules extra. Here is an overview:

 - commercial partners (klaviyopsautomation, ps_checkout, psxmarketingwithgoogle, ps_facebook, mbeshipping)

 - gamification

 - ps_mbo: Marketplace in the Back Office: the second entry in the admin Modules menu.

 - ps_accounts: leads your login via the Prestashop website. Problematic when you need to have more than one login account ("employee"). When you find yourself unable to update other modules ("Could not perform action update for module undefined") this module may be outdated. You can circumvent this module by clicking on the small link to an "other" login method. 

 - ps_edition_basic: I am not sure what it is for. It is not important. It is a major source of problems as it requires PHP 8.1 and thus torpedoes compatibility with older PHP versions.

In PS 8.1.5 and 8.1.6 you may see just after the installation a warning that ps_edition_basic needs to be updated. In my case I chose to do that and the call failed. I suspect that it somehow requires you to have an account on the Prestashop website. Unfortunately I don't know an url where you could download this module in order to install it yourself. In the Modules page in the backoffice the module is not marked as needing an upgrade. Anyway, you can click the warning away and use th shop without upgrading the module.

 - ps_eventbus: this is some software library for sequencing tasks. It is used by other modules, including ps_facebook. For that reason removing is not recommended. It creates a ps_eventbus_incremental_sync database table that can grow very big and may need to be truncated sometimes. Search the forum for more info.

 - ps_metrics: provides some statistics and info about your shop. This is a Prestashop service. The first month is free. After that you have to pay.

 - psassistant: this module was added in 8.1.2 a few weeks after the version had been introduced (yes, Prestashop makes small changes to a release in the course of time). I suppose that it enables Prestashop to give you remote support.

The core version of Prestashop is maintained by the Prestashop project with Github https://github.com/PrestaShop. The extra modules are maintained by the Prestashop company with Github https://github.com/PrestaShopCorp

During an upgrade always the Github version is used. The Prestashop modules must be updated separately. If you want use an older version than the latest you can find it here. This page shows also the XML file that you will need for the 1-click upgrade module.

If anyone has additional information, please write here below.

If you want to install Prestashop with older PHP versions you should either take the Github version or take the Edition Basic version and allow it to fail the first time. You can then delete the ps_edition_basic module under the Modules directory and then click the link to retry the installation.

For Prestashop 9 the Github version is much harder to get. See my reaction #23 below for details.

Where can I find documentation on this?

Thanks.

George.

I'm trying to install clean install (for test purposes) and getting lot of errors.

First problem was that installing modules at 63% failed, the reason was missing getSwiftmailer_EmailSender_ListenerService.php. I can not recover from this error , even when very similar topics are available on this forum. I have solved with installation of version 8.0.1 which worked.

Second problem is that when I log into admin I got error 404. In PHP log file I see 

PHP Fatal error:  Uncaught Error: Undefined constant "_DB_PREFIX_" in D:\WWW_Data\WWW_PrestaShop\classes\Configuration.php:175

According to available documentation _DB_PREFIX_ should be available in config/sertings.inc.php. But there is only note 'depreciated'.

Because there is very similar topic here I have used some information and posting PHP settings (have PHP 8.1 and 8.3 and both give the same results):

allow_url_fopen = On
allow_url_include = Off
display_errors = Off
enable_dl = Off
file_uploads = On
max_execution_time = 3000
max_input_time = -1
max_input_vars = 50000
memory_limit = 5120M
post_max_size = 8000M
session.gc_maxlifetime = 14400
session.save_path = "d:\temp"
upload_max_filesize = 2000M
zlib.output_compression = Off
asp_tags = Off
session.cookie_secure = On

Is here someone able and willing to help with this installation? Last time I have installed PrestaShop ~10years ago and it was absolutely flawless experience.

I'm fully aware that installing server software on windows is not best possible solution, but I only need to test the system with few articles to see how it works.

I’m encountering an error in the PrestaShop 9 backend after installing via cPanel (Softaculous). The backend doesn’t work, and I get the following error:

**Error**: An exception has been thrown during the rendering of a template ("PrestaShop\PrestaShop\Core\Context\CurrencyContext::__construct(): Argument #2 ($name) must be of type string, int given, called in /home3/carpetfa/staging.carpetfashion.gr/src/Core/Context/CurrencyContextBuilder.php on line 62").

services:
  mariadb:
    container_name: mariadb
    image: docker.io/bitnami/mariadb:latest
    environment:
      - ALLOW_EMPTY_PASSWORD=no
      - MARIADB_ROOT_PASSWORD=AzfrZEby2PKyyH59P
      - MARIADB_DATABASE=prestashop_2024
      - MARIADB_USER=user1
      - MARIADB_PASSWORD=gyeGjEZ92obHWg#Y#d7
    volumes:
      - /home/user1/bitnami/mariadb:/bitnami/mariadb
    networks:
      - prestashop-net

  prestashop:
    container_name: prestashop
    image: docker.io/bitnami/prestashop:latest
    environment:
      - PRESTASHOP_HOST=example.com
      - PRESTASHOP_TIMEZONE=Asia/Singapore
      - PRESTASHOP_DATABASE_HOST=mariadb
      - PRESTASHOP_DATABASE_PORT_NUMBER=3306
      - PRESTASHOP_DATABASE_USER=user1
      - PRESTASHOP_DATABASE_NAME=prestashop_2024
      - PRESTASHOP_DATABASE_PASSWORD=gyeGjEZ92obHWg#Y#d7
      - PRESTASHOP_FIRST_NAME=Bob
      - PRESTASHOP_LAST_NAME=Davis
      - PS_DEV_MODE=0
      - PS_DEMO_MODE=0
      - PS_FOLDER_ADMIN=admin076vwy4oc6vwy324
      - PRESTASHOP_PASSWORD=customer_support@example.com
      - PRESTASHOP_EMAIL=customer_support@example.com
      - PHP_UPLOAD_MAX_FILESIZE=0M
      - PHP_MEMORY_LIMIT=512M
      - ALLOW_EMPTY_PASSWORD=no
      - PRESTASHOP_SMTP_HOST=smtp.ipage.com
      - PRESTASHOP_SMTP_PORT=587
      - PRESTASHOP_SMTP_USER=email@example.com
      - PRESTASHOP_SMTP_PASSWORD=rdwKO1Xzq83HbFJ2
    labels:
      - "traefik.enable=true"
      - "traefik.http.routers.prestashop.rule=Host(`example.com`)" #This sets prestashop as the main domain
      - "traefik.http.routers.prestashop.entrypoints=websecure"
      - "traefik.http.routers.prestashop.tls.certresolver=myresolver"
    volumes:
      - /home/user1/bitnami/prestashop:/bitnami/prestashop
    depends_on:
      - mariadb
    networks:
      - prestashop-net
      - web

  phpmyadmin:
    container_name: myphpadmin
    image: phpmyadmin/phpmyadmin
    labels:
      - "traefik.enable=true"
      - "traefik.http.routers.phpmyadmin.rule=Host(`phpmyadmin.example.com`)" #This sets phpmyadmin as a subdomain
      - "traefik.http.routers.phpmyadmin.entrypoints=websecure"
      - "traefik.http.routers.phpmyadmin.tls.certresolver=myresolver"
    networks:
      - prestashop-net
      - web

networks:
  prestashop-net:
    external: true
  web:
    external: true

volumes:
  mariadb_data:
    driver: local
  prestashop_data:
    driver: local

I am wanting to try Prestashop to see if I like it, but am having so many problems...

First of all I am using shared hosting with IONOS - uploading all the files for the latest version, and went through the setup, which failed every time at 20%. 

Have now managed to install and set up version 8.2.2 - successfully set up, deleted the install folder and then tried to view my homepage - to be met with ERR_TOO_MANY_REDIRECTS... 

Cleared my cache as directed but it just keeps on happening. 

Didn't have any of these problems with Open Cart - I just don't like the  way it looks

Fresh install of PrestaShop 9.00, PHP 8.3.

When duplicating a product, I get:

"An unexpected error occurred. [PrestaShop\PrestaShop\Core\Exception\CoreException code 0]: Warning: Undefined property: Image::$id_image.

Impossible to duplicate the images."

I did all the steps to check permissions, and everything is OK. Debug mode shows nothing at all for this. I also tried regenerating thumbnails, but it did not work either (the error there was:
"Cannot write images for this type: products. Please check the /home/home/public_html/presta/img/p/ folder's writing permissions."). Permissions are OK, and I’m the owner of the files as well.

I checked the server and apparently I have:

AH01630: client denied by server configuration:

When checking the contents of the file system for the PrestaShop instance, we confirmed that the paths referenced by the URLs (URIs) do not exist on disk, causing the Apache access denial error since it cannot find the requested resource. Additional examples from the logs and corresponding verification on the server:

text

AH01630: client denied by server configuration: /home/home/public_html/presta/img/p/1/1/8 ls: cannot access /home/home/public_html/presta/img/p/1/1/8: No such file or directory AH01630: client denied by server configuration: /home/home/public_html/presta/img/p/1/1/7 ls: cannot access /home/home/public_html/presta/img/p/1/1/7: No such file or directory AH01630: client denied by server configuration: /home/home/public_html/presta/img/p/1/1/5 ls: cannot access /home/home/public_html/presta/img/p/1/1/5: No such file or directory

Based on the above, the PrestaShop instance is generating URLs for images with incomplete or incorrect paths, omitting the image file name and extension. The Apache web server, configured to deny access to non-existent directories or directory listings, rejects these requests, resulting in the logged errors.

Can anybody please point me to how and where to fix these URLs for images with incomplete or incorrect paths?

Thanks in advance!

http://temp.sh/PtirE/file.zip

==========

UPDATE (after I submitted the initial Q, below):

I now see that the docker image it's using the `VERSION` for is `https://hub.docker.com/r/prestashop/base`, not `https://hub.docker.com/r/prestashop/prestashop`, so the 8.1 makes sense. I'm just now terribly confused as to what docker image is what, but that's on me to work out!

==========

I only started looking at PrestaShop yesterday, and have been fumbling around in the codebase. So far: so good.

Being a dev my first port of call was GitHub, and following the guidance in the README.md to get things working via Docker. I ran the docker compose stuff successfully y/day, however I noticed I was on the `develop` branch, and really want to check the latest tagged release, not a development version of the app.

So I switched to the 9.0.0 tag, and was about to install when I note that the 9.0.0 branch still uses a 8.1 docker image:

```

args: - VERSION=${VERSION:-8.1-apache}

```

(from https://github.com/PrestaShop/PrestaShop/blob/9.0.0/docker-compose.yml#L26).

Obvs I can see that I can override that with my own env var, but was wondering whether this default was intentional, or an oversight on the part of the dev team not updating that before tagging the release (it's the same on develop too, btw)?

If it's the latter I'm happy to raise a bug, but didn't want to do that until I understood the situation. I'm a n00b after all ?

If it's the former... what am I missing? IE: why would a 9.x install use a 8.x docker image (esp as there's a 9.0-apache image on docker hub).

Thanks for being patient with a n00b.

-- 

Adam

après mes échecs successifs pour installer prestashop 8 en local avec mamp (problème de correspondance entre php 8.3.1 et prestashop 8 et impossibilité de mettre mamp en php 8.1 au maximum) je viens d'essayer d'installer prestashop 9 en local toujours avec mamp en php 8.3.1.

L'installation se passe bien. 

Je supprime ensuite le dossier install.

L'accès à la boutique est bonne.

Mais je ne peux pas accéder à la partie admin (avec un lien du type : http://localhost/prestashop9/admin32996m80ebecfhjdcz/)

Selon les navigateurs, soit la page reste blanche après de nombreuses minutes de recherche soit le navigateur m'indique :

Quote

Cette page ne fonctionne pas

Impossible de traiter cette demande via localhost à l'heure actuelle.

HTTP ERROR 500

Est-ce que quelqu'un peut m'aider ?

Merci à vous,

Cordialement,

Claire

Error logg from install

1: PDOException: SQLSTATE[42S02]: Base table or view not found: 1146 Table 'cipzwhrru_litebrygg.lb_configuration' doesn't exist in /customers/a/a/d/cipzwhrru/webroots/df0a30fb/classes/db/DbPDO.php:149
Stack trace:
#0 /customers/a/a/d/cipzwhrru/webroots/df0a30fb/classes/db/DbPDO.php(149): PDO->query('SELECT c.`name`...')
#1 /customers/a/a/d/cipzwhrru/webroots/df0a30fb/classes/db/Db.php(381): DbPDOCore->_query('SELECT c.`name`...')
#2 /customers/a/a/d/cipzwhrru/webroots/df0a30fb/classes/db/Db.php(618): DbCore->query('SELECT c.`name`...')
#3 /customers/a/a/d/cipzwhrru/webroots/df0a30fb/classes/Configuration.php(182): DbCore->executeS('SELECT c.`name`...')
#4 /customers/a/a/d/cipzwhrru/webroots/df0a30fb/classes/Configuration.php(230): ConfigurationCore::loadConfiguration()
#5 /customers/a/a/d/cipzwhrru/webroots/df0a30fb/classes/ObjectModel.php(1043): ConfigurationCore::get('PS_LANG_DEFAULT')
#6 /customers/a/a/d/cipzwhrru/webroots/df0a30fb/classes/ObjectModel.php(960): ObjectModelCore->validateField('name', 'Default')
#7 /customers/a/a/d/cipzwhrru/webroots/df0a30fb/classes/ObjectModel.php(245): ObjectModelCore->validateFields()
#8 /customers/a/a/d/cipzwhrru/webroots/df0a30fb/classes/shop/ShopGroup.php(68): ObjectModelCore->getFields()
#9 /customers/a/a/d/cipzwhrru/webroots/df0a30fb/classes/ObjectModel.php(543): ShopGroupCore->getFields()
#10 /customers/a/a/d/cipzwhrru/webroots/df0a30fb/src/PrestaShopBundle/Install/Install.php(553): ObjectModelCore->add()
#11 /customers/a/a/d/cipzwhrru/webroots/df0a30fb/src/PrestaShopBundle/Install/Install.php(434): PrestaShopBundle\Install\Install->createShop('Litebrygg')
#12 /customers/a/a/d/cipzwhrru/webroots/df0a30fb/install/controllers/http/process.php(188): PrestaShopBundle\Install\Install->installDefaultData('Litebrygg', 'no', false, true)
#13 /customers/a/a/d/cipzwhrru/webroots/df0a30fb/install/controllers/http/process.php(101): InstallControllerHttpProcess->processInstallDefaultData()
#14 /customers/a/a/d/cipzwhrru/webroots/df0a30fb/install/classes/controllerHttp.php(265): InstallControllerHttpProcess->process()
#15 /customers/a/a/d/cipzwhrru/webroots/df0a30fb/install/index.php(56): InstallControllerHttp::execute()
#16 {main}

Next PrestaShopException: SQLSTATE[42S02]: Base table or view not found: 1146 Table 'cipzwhrru_litebrygg.lb_configuration' doesn't exist in /customers/a/a/d/cipzwhrru/webroots/df0a30fb/classes/db/DbPDO.php:151
Stack trace:
#0 /customers/a/a/d/cipzwhrru/webroots/df0a30fb/classes/db/Db.php(381): DbPDOCore->_query('SELECT c.`name`...')
#1 /customers/a/a/d/cipzwhrru/webroots/df0a30fb/classes/db/Db.php(618): DbCore->query('SELECT c.`name`...')
#2 /customers/a/a/d/cipzwhrru/webroots/df0a30fb/classes/Configuration.php(182): DbCore->executeS('SELECT c.`name`...')
#3 /customers/a/a/d/cipzwhrru/webroots/df0a30fb/classes/Configuration.php(230): ConfigurationCore::loadConfiguration()
#4 /customers/a/a/d/cipzwhrru/webroots/df0a30fb/classes/ObjectModel.php(1043): ConfigurationCore::get('PS_LANG_DEFAULT')
#5 /customers/a/a/d/cipzwhrru/webroots/df0a30fb/classes/ObjectModel.php(960): ObjectModelCore->validateField('name', 'Default')
#6 /customers/a/a/d/cipzwhrru/webroots/df0a30fb/classes/ObjectModel.php(245): ObjectModelCore->validateFields()
#7 /customers/a/a/d/cipzwhrru/webroots/df0a30fb/classes/shop/ShopGroup.php(68): ObjectModelCore->getFields()
#8 /customers/a/a/d/cipzwhrru/webroots/df0a30fb/classes/ObjectModel.php(543): ShopGroupCore->getFields()
#9 /customers/a/a/d/cipzwhrru/webroots/df0a30fb/src/PrestaShopBundle/Install/Install.php(553): ObjectModelCore->add()
#10 /customers/a/a/d/cipzwhrru/webroots/df0a30fb/src/PrestaShopBundle/Install/Install.php(434): PrestaShopBundle\Install\Install->createShop('Litebrygg')
#11 /customers/a/a/d/cipzwhrru/webroots/df0a30fb/install/controllers/http/process.php(188): PrestaShopBundle\Install\Install->installDefaultData('Litebrygg', 'no', false, true)
#12 /customers/a/a/d/cipzwhrru/webroots/df0a30fb/install/controllers/http/process.php(101): InstallControllerHttpProcess->processInstallDefaultData()
#13 /customers/a/a/d/cipzwhrru/webroots/df0a30fb/install/classes/controllerHttp.php(265): InstallControllerHttpProcess->process()
#14 /customers/a/a/d/cipzwhrru/webroots/df0a30fb/install/index.php(56): InstallControllerHttp::execute()
#15 {main}

I am installing prestashop 1.7  on my localhost using wampserver.

When installing prestashop, on the page "Configure your database by filling out the following fields", I was asked the "database server name", database name, login, password, and when I tested, It gave me the message "Database Server is not found. Please verify the login, password and server fields (DbPDO)".

I had previously created a database on wampserver called prestashop 1.7.2.4, so it supposed to recognize.

I read something about SSL but i did not understand.

I have a host "hostinger.com" and I actually got the SSL there, but I choose to build the page in my computer first, and in the near future upload it.

Interesting is that when I tried to go to wamp and access prestashop file from there in other to begin instalation, it did not open. I was only able to start instalation because out of the blue i decide to type my webname cafedelospueblos.com and the instalation started. So i followed the steps.

What could be the problem?

Thanks for the help.

Php 8.1

MySQL 8

Bonjour, j’ai tenté d’installer la version 8.2

J’ai ce message à l’étape « installation de la boutique » : 1: HTTP 500 - error - {"success":true,"message":""}

J’aimerais connaitre la version prestashop qui s’installe sans bug. S’il en existe encore une.

Merci d’avance

When I browse to the install, I get this error message:

Quote

 

You need to grant write permissions for PHP on the following directory: /var/www/html

 

My current permissions are set to 0644 but still unable to get past this first step

At the database configuration step, all my information is correct, but when I check the connection, I get a message that says: "An error occurred:" and nothing else...

I'm on a new server running Debian 12, PHP 8.2.

If anyone has any ideas, that would be great!

Thank you very much. Philippe

Now, i tried to install the latest version 8.20.0 on the same server, but now it gives me folling error:

1: 0
2: 1
[WARNING] Some commands could not be registered:
3: 2
4: 3
In Configuration.php line 331:
5: 4
6: 5
PrestaShop\PrestaShop\Adapter\Configuration::restrictUpdatesTo(): Argument
7: 6
#1 ($shop) must be of type Shop, null given, called in /var/www/web194/html
8: 7
/prestashop/src/Core/Addon/Theme/ThemeManagerBuilder.php on line 61
9: 8
10: 9
11: 10
12: 11
[WARNING] Some commands could not be registered:
13: 12
14: 13
In Configuration.php line 331:
15: 14
16: 15
PrestaShop\PrestaShop\Adapter\Configuration::restrictUpdatesTo(): Argument
17: 16
#1 ($shop) must be of type Shop, null given, called in /var/www/web194/html
18: 17
/prestashop/src/Core/Addon/Theme/ThemeManagerBuilder.php on line 61
19: 18
20: 19
21: 20
Updating database schema...
22: 21
22:19:05 CRITICAL [console] Error thrown while running command "prestashop:schema:update-without-foreign --env=prod". Message: "Unknown column type "binary_string" requested. Any Doctrine type that you use has to be registered with \Doctrine\DBAL\Types\Type::addType(). You can get a list of all the known types with \Doctrine\DBAL\Types\Type::getTypesMap(). If this error occurs during database introspection then you might have forgotten to register all database types for a Doctrine Type. Use AbstractPlatform#registerDoctrineTypeMapping() or have your custom types implement Type#getMappedDatabaseTypes(). If the type name is empty you might have a problem with the cache or forgot some mapping information." ["exception" => Doctrine\DBAL\Exception { …},"command" => "prestashop:schema:update-without-foreign --env=prod","message" => "Unknown column type "binary_string" requested. Any Doctrine type that you use has to be registered with \Doctrine\DBAL\Types\Type::addType(). You can get a list of all the known types with \Doctrine\DBAL\Types\Type::getTypesMap(). If this error occurs during database introspection then you might have forgotten to register all database types for a Doctrine Type. Use AbstractPlatform#registerDoctrineTypeMapping() or have your custom types implement Type#getMappedDatabaseTypes(). If the type name is empty you might have a problem with the cache or forgot some mapping information."]
23: 22
24: 23
In DBALException.php line 282:
25: 24
26: 25
Unknown column type "binary_string" requested. Any Doctrine type that you u
27: 26
se has to be registered with \Doctrine\DBAL\Types\Type::addType(). You can
28: 27
get a list of all the known types with \Doctrine\DBAL\Types\Type::getTypesM
29: 28
ap(). If this error occurs during database introspection then you might hav
30: 29
e forgotten to register all database types for a Doctrine Type. Use Abstrac
31: 30
tPlatform#registerDoctrineTypeMapping() or have your custom types implement
32: 31
Type#getMappedDatabaseTypes(). If the type name is empty you might have a
33: 32
problem with the cache or forgot some mapping information.
34: 33
35: 34
36: 35
prestashop:schema:update-without-foreign [-h|--help] [-q|--quiet] [-v|vv|vvv|--verbose] [-V|--version] [--ansi] [--no-ansi] [-n|--no-interaction] [-e|--env ENV] [--no-debug] [--id_shop [ID_SHOP]] [--id_shop_group [ID_SHOP_GROUP]] [--]
37: 36
38: 37

What can i do to fix this issue?

Database:

Server-Typ: MySQL

Server-Version: 5.7.25 - MySQL Community Server (GPL)

Protokoll-Version: 10

PHP-Version:  PHP 8.2

I’m trying to install PrestaShop for the first time and I’m running into an issue that seems like a common one, but I haven’t found a clear fix.

After the installation completes, everything looks fine until I try to log into the admin panel. It either shows a blank page or keeps loading indefinitely. I’ve checked folder permissions and made sure all PHP extensions are installed.

I’m currently setting up a small e-commerce site related to guaranteed rent UK services, so I need the platform to work reliably.

Has anyone faced a similar issue during setup? Could this be a problem with .htaccess, index.php, or PHP version compatibility?

Any help would be greatly appreciated!

Thanks in advance.

Please check this video: https://www.loom.com/share/8bf2c2386019427caf79bac8d9330867?sid=4ee56a61-feca-4cf2-90f9-c189be3539d8

Then I checked the appach error log, and found below errors: 

[Mon Jun 23 00:00:04.888787 2025] [mpm_prefork:notice] [pid 268] AH00163: Apache/2.4.58 (Ubuntu) configured -- resuming normal operations
[Mon Jun 23 00:00:04.888842 2025] [core:notice] [pid 268] AH00094: Command line: '/usr/sbin/apache2'
[Mon Jun 23 14:22:50.528238 2025] [mpm_prefork:notice] [pid 326] AH00163: Apache/2.4.58 (Ubuntu) configured -- resuming normal operations
[Mon Jun 23 14:22:50.528518 2025] [core:notice] [pid 326] AH00094: Command line: '/usr/sbin/apache2'
[Mon Jun 23 14:50:03.999195 2025] [php:notice] [pid 375] [client ::1:51584] PHP Notice:  SessionHandler::gc(): ps_files_cleanup_dir: opendir(/var/lib/php/sessions) failed: Permission denied (13) in /var/www/html/prestashop/vendor/symfony/symfony/src/Symfony/Component/HttpFoundation/Session/Storage/Handler/StrictSessionHandler.php on line 116, referer: http://localhost/prestashop/admin123/index.php/improve/modules/manage?_token=UA0NojDIbxdPPvMddEkJmj4tSYwXhE4fzx-P_d2t4Gg
[Mon Jun 23 15:09:46.232513 2025] [php:error] [pid 375] [client ::1:51550] PHP Fatal error:  Declaration of PrestaShop\\PrestaShop\\Adapter\\Configuration::all() must be compatible with Symfony\\Component\\HttpFoundation\\ParameterBag::all(?string $key = null): array in /var/www/html/prestashop/src/Adapter/Configuration.php on line 62, referer: http://localhost/prestashop/admin123/index.php?controller=AdminSelfUpgrade&token=da9c813a1fc4ebd8eab5ec4c381c341b&route=update-page-update
[Mon Jun 23 15:09:46.232513 2025] [php:error] [pid 1041] [client ::1:51562] PHP Fatal error:  Declaration of PrestaShop\\PrestaShop\\Adapter\\Configuration::all() must be compatible with Symfony\\Component\\HttpFoundation\\ParameterBag::all(?string $key = null): array in /var/www/html/prestashop/src/Adapter/Configuration.php on line 62, referer: http://localhost/prestashop/admin123/index.php?controller=AdminSelfUpgrade&token=da9c813a1fc4ebd8eab5ec4c381c341b&route=update-page-update
[Mon Jun 23 15:10:01.067267 2025] [php:error] [pid 1076] [client ::1:58660] PHP Fatal error:  Declaration of Symfony\\Component\\Cache\\Traits\\DoctrineTrait::reset() must be compatible with Symfony\\Component\\Cache\\Adapter\\AbstractAdapter::reset(): void in /var/www/html/prestashop/modules/psxdesign/vendor/symfony/cache/Traits/DoctrineTrait.php on line 26, referer: http://localhost/prestashop/admin123/index.php?controller=AdminSelfUpgrade&token=da9c813a1fc4ebd8eab5ec4c381c341b&route=update-page-update
[Mon Jun 23 15:10:18.127823 2025] [php:error] [pid 370] [client ::1:32972] PHP Fatal error:  Declaration of Symfony\\Component\\Cache\\Traits\\DoctrineTrait::reset() must be compatible with Symfony\\Component\\Cache\\Adapter\\AbstractAdapter::reset(): void in /var/www/html/prestashop/modules/psxdesign/vendor/symfony/cache/Traits/DoctrineTrait.php on line 26
[Mon Jun 23 15:10:23.184073 2025] [php:error] [pid 697] [client ::1:45038] PHP Fatal error:  Declaration of Symfony\\Component\\Cache\\Traits\\DoctrineTrait::reset() must be compatible with Symfony\\Component\\Cache\\Adapter\\AbstractAdapter::reset(): void in /var/www/html/prestashop/modules/psxdesign/vendor/symfony/cache/Traits/DoctrineTrait.php on line 26
[Mon Jun 23 15:30:22.492342 2025] [mpm_prefork:notice] [pid 326] AH00170: caught SIGWINCH, shutting down gracefully
[Mon Jun 23 15:30:22.584147 2025] [mpm_prefork:notice] [pid 2051] AH00163: Apache/2.4.58 (Ubuntu) configured -- resuming normal operations
[Mon Jun 23 15:30:22.584202 2025] [core:notice] [pid 2051] AH00094: Command line: '/usr/sbin/apache2'
[Mon Jun 23 15:32:05.427177 2025] [mpm_prefork:notice] [pid 2051] AH00170: caught SIGWINCH, shutting down gracefully
[Mon Jun 23 15:32:05.503821 2025] [mpm_prefork:notice] [pid 2103] AH00163: Apache/2.4.58 (Ubuntu) configured -- resuming normal operations
[Mon Jun 23 15:32:05.503937 2025] [core:notice] [pid 2103] AH00094: Command line: '/usr/sbin/apache2'
[Mon Jun 23 15:40:18.448360 2025] [mpm_prefork:notice] [pid 2103] AH00171: Graceful restart requested, doing restart
[Mon Jun 23 15:40:18.479062 2025] [mpm_prefork:notice] [pid 2103] AH00163: Apache/2.4.58 (Ubuntu) configured -- resuming normal operations
[Mon Jun 23 15:40:18.479084 2025] [core:notice] [pid 2103] AH00094: Command line: '/usr/sbin/apache2'
[Mon Jun 23 15:46:17.877327 2025] [php:error] [pid 2341] [client ::1:44588] script '/var/www/html/prestashop/install/sandbox/anything.php' not found or unable to stat, referer: http://localhost/prestashop/install/index.php
[Mon Jun 23 17:08:35.979622 2025] [mpm_prefork:notice] [pid 2103] AH00171: Graceful restart requested, doing restart
[Mon Jun 23 17:08:36.006439 2025] [mpm_prefork:notice] [pid 2103] AH00163: Apache/2.4.58 (Ubuntu) configured -- resuming normal operations
[Mon Jun 23 17:08:36.006456 2025] [core:notice] [pid 2103] AH00094: Command line: '/usr/sbin/apache2'
[Mon Jun 23 17:19:52.213043 2025] [mpm_prefork:notice] [pid 2103] AH00170: caught SIGWINCH, shutting down gracefully
[Mon Jun 23 17:19:52.377202 2025] [mpm_prefork:notice] [pid 2875] AH00163: Apache/2.4.58 (Ubuntu) configured -- resuming normal operations
[Mon Jun 23 17:19:52.377264 2025] [core:notice] [pid 2875] AH00094: Command line: '/usr/sbin/apache2'

I checked the errors in Grok AI. It provided several solutions: repair PHP session permission, repaire PHP fatal error (signature incompatibility), and other minor errors.

I followed just repair PHP session permission solution, and now I can log into back office, but when I checked the apache error, the errors persist.

3 commands to repair PHP session permission:

sudo chown www-data:www-data /var/lib/php/sessions
sudo chmod 770 /var/lib/php/sessions
sudo rm -rf /var/lib/php/sessions/sess_*

Please help me solve the other errors.

I'm trying to install PrestaShop on my local machine using Laragon. During the installation process (step "Store information"), I get the following error at the "Create file parameters" step:

An error occurred during installation... You can use the links on the left column to go back to the previous steps, or restart the installation process by clicking here. 1: HTTP 200 - parsererror -

My environment:

OS: Windows 10

Local server: Laragon

PHP: 8.1.10

MySQL: 8.0

PrestaShop version: 9.0

What I’ve tried:

Verified file permissions

Checked browser developer tools – the response to the AJAX request is not valid JSON (seems like HTML)

Ensured display_errors = Off in php.ini

Apache and PHP error logs show no fatal errors

Does anyone know how to fix or debug this issue? Any help would be greatly appreciated.

Thanks!

Multiple problems where solved during installation but now, it fails at "Install Addons modules, 67%". This is what im seeing in /var/logs/dev_20191117_installation.log:

*ERROR* 	v1.7.6.1	2019/11/17 - 15:03:00: Array
(
    [0] => Cannot install module "gamification"
)

*ERROR* 	v1.7.6.1	2019/11/17 - 15:03:00: Array
(
    [0] => Cannot install module "emarketing"
)

*ERROR* 	v1.7.6.1	2019/11/17 - 15:03:00: Array
(
    [0] => Cannot install module "psaddonsconnect"
)

*ERROR* 	v1.7.6.1	2019/11/17 - 15:03:00: Array
(
    [0] => Cannot install module "psgdpr"
)

*ERROR* 	v1.7.6.1	2019/11/17 - 15:03:00: Array
(
    [0] => Cannot install module "ps_mbo"
)

*ERROR* 	v1.7.6.1	2019/11/17 - 15:03:00: Array
(
    [0] => Cannot install module "ps_buybuttonlite"
)

I’m trying to set up PrestaShop 8.x behind a reverse proxy using Nginx, and after days of configuration and troubleshooting, I’m still hitting a wall.

⚙️ Setup Overview:

Frontend (Proxy Host):

Debian 12 (Virtualmin-based Nginx setup)

Handles domain ***.com

SSL termination done here

Forwards to internal backend server (via LAN)

Backend (App Host):

Debian 12 bare metal

Nginx + PHP 8.2-FPM

PrestaShop extracted in /var/www/easycomp.shop

install/index.php is present and accessible via curl

MariaDB on a separate host (working and accessible)

❌ Issue:

When I visit https://***.com/install/index.php or even the root https://***.com, I receive:

A 404 Not Found

Even though curl http://localhost/install/index.php on the backend returns 200 OK

The proxy setup seems to strip or misroute the /install/ path

? What I’ve Verified:

File exists and has correct permissions (www-data)

PrestaShop dependencies installed

PHP extensions (SimpleXML, Zip, etc.) are enabled

Nginx config passes syntax check (nginx -t)

No Apache involved, only NGINX on both servers

DNS/proxy resolves correctly to the backend

Direct access to backend IP from LAN works

? Current Reverse Proxy Block (Simplified):

server { listen 443 ssl; server_name ***.com www.***.com; ssl_certificate /etc/ssl/virtualmin/ssl.combined; ssl_certificate_key /etc/ssl/virtualmin/ssl.key; location / { proxy_pass http://192.168.1.243; proxy_http_version 1.1; proxy_set_header Host $host; proxy_set_header X-Real-IP $remote_addr; proxy_set_header X-Forwarded-For $proxy_add_x_forwarded_for; proxy_set_header X-Forwarded-Proto $scheme; } }

❓ My Main Question:

What is missing or misconfigured that prevents PrestaShop 8’s installer from loading through this reverse proxy setup?

It works directly from the backend, but refuses via the domain.
Do I need to expose additional rewrite rules in the proxy? Is something in Nginx caching a bad route? Is the path /install/index.php being dropped by the proxy or mangled?

I’d love any working Nginx reverse proxy examples (especially with PrestaShop 8), or suggestions for what else I can check to get the installer running.

Thanks in advance!

— WoozyFace (slightly less woozy than before)

Today I install Prestashop that I download from github and I can't install version Prestashop 8.2.1.

Always error in step Install Theme with message not clear 

1: HTTP 500 - error - {"success":true,"message":""}

This is error message https://prnt.sc/nAocAIf9RCxK

Thanks

Now when I login I get a popup

"Update needed for PrestaShop Edition Basic

PrestaShop Edition Basic module needs to be updated to ensure the proper functioning of your store"

Just what the hell is this all about ??

Do I need to upgrade or what ??

Everything is in the title. I couldn't find any error log whatsoever, and it keeps failing after a couple tries, despite resetting my cache.

Anything I could do to solve it?

Let me know if you need any extra information!

thx, ThunderMeat

I have this error when i installing a new prestahop website

-------------------------------------------------

1: Array
(
[type] => 16384
[message] => Not specifying the optional ShopConstraint parameter is deprecated since version 1.7.8.0
[file] => /home/ateinforla/shop/src/Adapter/Configuration.php
[line] => 427
)

------------------------------------------------

I have tried many time but always same error.

(Sorry for my english, i'm french)

,titulo,codigo,ean,categs 
1,Test Product,123456,1234567890123,catA>catB

Thanks!!

Ultimately, I'm tired and frustrated and wanna cry. Any help to get everything linked and working would be greatly appreciated.

I just installed 1.7, and the control panel (back office), seems to be not working properly.

The menu doesn't display options in hover, in ost menu options, including dashboard, there's a "loading" icon cycling all the time, and it doesn't display any information about online visitors, etc, that also displays the cycling icon.

It happens in almost all menu options. Just a few, catalog in example, seem to be working properly.

Please have a look to the attached screenshot.

any help will be welcome.

Thanks in advantage and best regards.

Manuel Segarra

If theres anyone that has their shop on something other than shared hosting - are you satisfied? or would you sdo something different?

I've been looking for some time now to see what could be wrong with my store, but I don't see the solution.

I use Prestashop 8.1.7 with PHP 8.1.31.

I have created several coupons, but they don't work. When I add a coupon that doesn't exist, the action works fine, giving an error message saying that the coupon doesn't exist (https://prnt.sc/mudh_8uMXK5g)

But when I use a coupon that does exist, an empty error appears and nothing applies (https://prnt.sc/V1XEPWRFGd41)

I used a paid template, but I changed it to the classic theme to see if that was the reason and it's still the same.

Any idea what it could be? I moved the site to a test subdomain to play around with things, in case you want to check how it works (https://test.bozoom.es). A valid coupon would be BZM5ENE

Thanks

I want to use a new VPS as media server to put my static content on.

the problem was I had too many image files on my shared hosting on bluehost (700,000+ images, including thumbnails etc)

So as a result, I have to delete the images after I've copied them to the new server,

but in the Prestashop wiki it is said that:

"Reminder: you must make it so that these folders are always synchronized."

So, do I have to keep the images on my shared hosting as well? or I can simply move them to the new VPS?

Any piece of info or advice is highly appreciated

I am installing a Presta v8.2.0 community (EDIT: I have the same problem with 8.1.7).

I've upgraded the hosting to php8.1 (EDIT2: I have the same problem with 8.0) with all the prerequisites and even some extra:

memory_limit = 2048M
post_max_size = 128M
upload_max_filesize = 32M
max_input_vars = 5000

Except that when installing the languages, I get a 503 error (which then appears directly at the "Create file parameters" stage if I try again).

Here are the outgoing logs:

(104)Connection reset by peer: [remote 111.111.111.111:59768] AH01075: Error dispatching request to : , referer: https://lesite.com/install/index.php

[remote 111.111.111.111:59768] AH01067: Failed to read FastCGI header, referer: https://lesite.com/install/index.php

[remote 111.111.111.111:59768] AH01071: Got error 'PHP message: PHP Warning:  Attempt to read property "theme_name" on null in /home/lesite/public_html/var/cache/prod/ContainerNsde29V/appAppKernelProdContainer.php on line 2871PHP message: PHP Stack trace:PHP message: PHP   1. {main}() /home/lesite/public_html/install/index.php:0PHP message: PHP   2. InstallControllerHttp::execute() /home/lesite/public_html/install/index.php:53PHP message: PHP   3. InstallControllerHttpProcess->process() /home/lesite/public_html/install/classes/controllerHttp.php:277PHP message: PHP   4. InstallControllerHttpProcess->processInstallDatabase() /home/lesite/public_html/install/controllers/http/process.php:92PHP message: PHP   5. PrestaShopBundle\\Install\\Install->installDatabase($clear_database = '1') /home/lesite/public_html/install/controllers/http/process.php:166PHP message: PHP   6. PrestaShopBundle\\Install\\Install->updateSchema() /home/lesite/public_html/src/PrestaShopBundle/Install/Install.php:334PHP message: PHP   7. PrestaShopBundle\\Service\\Database\\Upgrade->addDoctrineSchemaUpdate() /home/lesite/public_html/src/PrestaShopBundle/Install/Install.php:347PHP message: PHP   8. Symfony\\Bundle\\FrameworkBundle\\Console\\Application->add($command = class PrestaShopBundle\\Command\\UpdateSchemaCommand { private ${Symfony\\Component\\Console\\Command\\Command}application = class Symfony\\Bundle\\FrameworkBundle\\Console\\Application { private ${Symfony\\Component\\Console\\Application}commands = [...]; private ${Symfony\\Component\\Console\\Application}wantHelps = FALSE; private ${Symfony\\Component\\Console\\Application}runningCommand = NULL; private ${Symfony\\Component\\Console\\Application}name = 'Symfony'; private ${Symfony\\Component\\Console\\Application}version = '4.4.51'; private ${Symfony\\Component\\Console\\Application}commandLoader = class Symfony\\Component\\Console\\CommandLoader\\ContainerCommandLoader { ... }; private ${Symfony\\Component\\Console\\Application}catchExceptions = TRUE; private ${Symfony\\Component\\Console\\Application}autoExit = FALSE; private ${Symfony\\Component\\Console\\Application}definition = class Symfony\\Component\\Console\\Input\\InputDefinition { ... }; pri...PHP message: PHP   9. Symfony\\Bundle\\FrameworkBundle\\Console\\Application->registerCommands() /home/lesite/public_html/vendor/symfony/symfony/src/Symfony/Bundle/FrameworkBundle/Console/Application.php:156PHP message: PHP  10. Symfony\\Component\\DependencyInjection\\Container->get($id = 'PrestaShopBundle\\\\Command\\\\ModuleCommand', $invalidBehavior = *uninitialized*) /home/lesite/public_html/vendor/symfony/symfony/src/Symfony/Bundle/FrameworkBundle/Console/Application.php:192PHP message: PHP  11. Symfony\\Component\\DependencyInjection\\Container->make($id = 'PrestaShopBundle\\\\Command\\\\ModuleCommand', $invalidBehavior = 1) /home/lesite/public_html/vendor/symfony/symfony/src/Symfony/Component/DependencyInjection/Container.php:231PHP message: PHP  12. ContainerNsde29V\\appAppKernelProdContainer->load($file = 'getModuleCommandService.php', $lazyLoad = *uninitialized*) /home/lesite/public_html/vendor/symfony/symfony/src/Symfony/Component/DependencyInjection/Container.php:255PHP message: PHP  13. require() /home/lesite/public_html/var/cache/prod/ContainerNsde29V/appAppKernelProdContainer.php:2226PHP message: PHP  14. ContainerNsde29V\\appAppKernelProdContainer->load($file = 'getPrestashop_Module_ManagerService.php', $lazyLoad = *uninitialized*) /home/lesite/public_html/var/cache/prod/ContainerNsde29V/getModuleCommandService.php:9PHP message: PHP  15. require() /home/lesite/public_html/var/cache/prod/ContainerNsde29V/appAppKernelProdContainer.php:2226PHP message: PHP  16. ContainerNsde29V\\appAppKernelProdContainer->getPrestashop_Core_Admin_DataProvider_ModuleInterfaceService() /home/lesite/public_html/var/cache/prod/ContainerNsde29V/getPrestashop_Module_ManagerService.php:9PHP message: PHP  17. ContainerNsde29V\\appAppKernelProdContainer->getPrestashop_CategoriesProviderService() /home/lesite/public_html/var/cache/prod/ContainerNsde29V/appAppKernelProdContainer.php:2881', referer: https://lesite.com/install/index.php

[remote 111.111.111.111:59768] AH01071: Got error 'PHP message: PHP Warning:  Constant _PS_DO_NOT_LOAD_CONFIGURATION_ already defined in /home/lesite/public_html/install/controllers/http/smarty_compile.php on line 26PHP message: PHP Stack trace:PHP message: PHP   1. {main}() /home/lesite/public_html/install/index.php:0PHP message: PHP   2. InstallControllerHttp::execute() /home/lesite/public_html/install/index.php:53PHP message: PHP   3. require_once() /home/lesite/public_html/install/classes/controllerHttp.php:190PHP message: PHP   4. define($constant_name = '_PS_DO_NOT_LOAD_CONFIGURATION_', $value = TRUE) /home/lesite/public_html/install/controllers/http/smarty_compile.php:26PHP message: PHP Fatal error:  Uncaught Error: Undefined constant "_DB_PREFIX_" in /home/lesite/public_html/classes/Configuration.php:175\nStack trace:\n#0 /home/lesite/public_html/classes/Configuration.php(229): ConfigurationCore::loadConfiguration()\n#1 /home/lesite/public_html/config/smarty.config.inc.php(28): ConfigurationCore::get()\n#2 /home/lesite/public_html/install/controllers/http/smarty_compile.php(37): require_once('...')\n#3 /home/lesite/public_html/install/classes/controllerHttp.php(190): require_once('...')\n#4 /home/lesite/public_html/install/index.php(53): InstallControllerHttp::execute()\n#5 {main}\n  thrown in /home/lesite/public_html/classes/Configuration.php on line 175', referer: https://lesite.com/install/index.php

[remote 111.111.111.111:59768] AH01071: Got error 'PHP message: PHP Warning:  Constant _PS_DO_NOT_LOAD_CONFIGURATION_ already defined in /home/lesite/public_html/install/controllers/http/smarty_compile.php on line 26PHP message: PHP Stack trace:PHP message: PHP   1. {main}() /home/lesite/public_html/install/index.php:0PHP message: PHP   2. InstallControllerHttp::execute() /home/lesite/public_html/install/index.php:53PHP message: PHP   3. require_once() /home/lesite/public_html/install/classes/controllerHttp.php:190PHP message: PHP   4. define($constant_name = '_PS_DO_NOT_LOAD_CONFIGURATION_', $value = TRUE) /home/lesite/public_html/install/controllers/http/smarty_compile.php:26PHP message: PHP Fatal error:  Uncaught Error: Undefined constant "_DB_PREFIX_" in /home/lesite/public_html/classes/Configuration.php:175\nStack trace:\n#0 /home/lesite/public_html/classes/Configuration.php(229): ConfigurationCore::loadConfiguration()\n#1 /home/lesite/public_html/config/smarty.config.inc.php(28): ConfigurationCore::get()\n#2 /home/lesite/public_html/install/controllers/http/smarty_compile.php(37): require_once('...')\n#3 /home/lesite/public_html/install/classes/controllerHttp.php(190): require_once('...')\n#4 /home/lesite/public_html/install/index.php(53): InstallControllerHttp::execute()\n#5 {main}\n  thrown in /home/lesite/public_html/classes/Configuration.php on line 175', referer: https://lesite.com/install/index.php

[remote 111.111.111.111:59708] AH01071: Got error 'PHP message: PHP Warning:  Constant _PS_DO_NOT_LOAD_CONFIGURATION_ already defined in /home/lesite/public_html/install/controllers/http/smarty_compile.php on line 26PHP message: PHP Stack trace:PHP message: PHP   1. {main}() /home/lesite/public_html/install/index.php:0PHP message: PHP   2. InstallControllerHttp::execute() /home/lesite/public_html/install/index.php:53PHP message: PHP   3. require_once() /home/lesite/public_html/install/classes/controllerHttp.php:190PHP message: PHP   4. define($constant_name = '_PS_DO_NOT_LOAD_CONFIGURATION_', $value = TRUE) /home/lesite/public_html/install/controllers/http/smarty_compile.php:26PHP message: PHP Fatal error:  Uncaught Error: Undefined constant "_DB_PREFIX_" in /home/lesite/public_html/classes/Configuration.php:175\nStack trace:\n#0 /home/lesite/public_html/classes/Configuration.php(229): ConfigurationCore::loadConfiguration()\n#1 /home/lesite/public_html/config/smarty.config.inc.php(28): ConfigurationCore::get()\n#2 /home/lesite/public_html/install/controllers/http/smarty_compile.php(37): require_once('...')\n#3 /home/lesite/public_html/install/classes/controllerHttp.php(190): require_once('...')\n#4 /home/lesite/public_html/install/index.php(53): InstallControllerHttp::execute()\n#5 {main}\n  thrown in /home/lesite/public_html/classes/Configuration.php on line 175', referer: https://lesite.com/install/index.php

[remote 111.111.111.111:59708] AH01071: Got error 'PHP message: PHP Warning:  Constant _PS_DO_NOT_LOAD_CONFIGURATION_ already defined in /home/lesite/public_html/install/controllers/http/smarty_compile.php on line 26PHP message: PHP Stack trace:PHP message: PHP   1. {main}() /home/lesite/public_html/install/index.php:0PHP message: PHP   2. InstallControllerHttp::execute() /home/lesite/public_html/install/index.php:53PHP message: PHP   3. require_once() /home/lesite/public_html/install/classes/controllerHttp.php:190PHP message: PHP   4. define($constant_name = '_PS_DO_NOT_LOAD_CONFIGURATION_', $value = TRUE) /home/lesite/public_html/install/controllers/http/smarty_compile.php:26PHP message: PHP Fatal error:  Uncaught Error: Undefined constant "_DB_PREFIX_" in /home/lesite/public_html/classes/Configuration.php:175\nStack trace:\n#0 /home/lesite/public_html/classes/Configuration.php(229): ConfigurationCore::loadConfiguration()\n#1 /home/lesite/public_html/config/smarty.config.inc.php(28): ConfigurationCore::get()\n#2 /home/lesite/public_html/install/controllers/http/smarty_compile.php(37): require_once('...')\n#3 /home/lesite/public_html/install/classes/controllerHttp.php(190): require_once('...')\n#4 /home/lesite/public_html/install/index.php(53): InstallControllerHttp::execute()\n#5 {main}\n  thrown in /home/lesite/public_html/classes/Configuration.php on line 175', referer: https://lesite.com/install/index.php

[remote 111.111.111.111:59708] AH01071: Got error 'PHP message: PHP Warning:  Constant _PS_DO_NOT_LOAD_CONFIGURATION_ already defined in /home/lesite/public_html/install/controllers/http/smarty_compile.php on line 26PHP message: PHP Stack trace:PHP message: PHP   1. {main}() /home/lesite/public_html/install/index.php:0PHP message: PHP   2. InstallControllerHttp::execute() /home/lesite/public_html/install/index.php:53PHP message: PHP   3. require_once() /home/lesite/public_html/install/classes/controllerHttp.php:190PHP message: PHP   4. define($constant_name = '_PS_DO_NOT_LOAD_CONFIGURATION_', $value = TRUE) /home/lesite/public_html/install/controllers/http/smarty_compile.php:26PHP message: PHP Fatal error:  Uncaught Error: Undefined constant "_DB_PREFIX_" in /home/lesite/public_html/classes/Configuration.php:175\nStack trace:\n#0 /home/lesite/public_html/classes/Configuration.php(229): ConfigurationCore::loadConfiguration()\n#1 /home/lesite/public_html/config/smarty.config.inc.php(28): ConfigurationCore::get()\n#2 /home/lesite/public_html/install/controllers/http/smarty_compile.php(37): require_once('...')\n#3 /home/lesite/public_html/install/classes/controllerHttp.php(190): require_once('...')\n#4 /home/lesite/public_html/install/index.php(53): InstallControllerHttp::execute()\n#5 {main}\n  thrown in /home/lesite/public_html/classes/Configuration.php on line 175', referer: https://lesite.com/install/index.php

[remote 111.111.111.111:59708] AH01071: Got error 'PHP message: PHP Warning:  Constant _PS_DO_NOT_LOAD_CONFIGURATION_ already defined in /home/lesite/public_html/install/controllers/http/smarty_compile.php on line 26PHP message: PHP Stack trace:PHP message: PHP   1. {main}() /home/lesite/public_html/install/index.php:0PHP message: PHP   2. InstallControllerHttp::execute() /home/lesite/public_html/install/index.php:53PHP message: PHP   3. require_once() /home/lesite/public_html/install/classes/controllerHttp.php:190PHP message: PHP   4. define($constant_name = '_PS_DO_NOT_LOAD_CONFIGURATION_', $value = TRUE) /home/lesite/public_html/install/controllers/http/smarty_compile.php:26PHP message: PHP Fatal error:  Uncaught Error: Undefined constant "_DB_PREFIX_" in /home/lesite/public_html/classes/Configuration.php:175\nStack trace:\n#0 /home/lesite/public_html/classes/Configuration.php(229): ConfigurationCore::loadConfiguration()\n#1 /home/lesite/public_html/config/smarty.config.inc.php(28): ConfigurationCore::get()\n#2 /home/lesite/public_html/install/controllers/http/smarty_compile.php(37): require_once('...')\n#3 /home/lesite/public_html/install/classes/controllerHttp.php(190): require_once('...')\n#4 /home/lesite/public_html/install/index.php(53): InstallControllerHttp::execute()\n#5 {main}\n  thrown in /home/lesite/public_html/classes/Configuration.php on line 175', referer: https://lesite.com/install/index.php

[remote 111.111.111.111:59670] AH01071: Got error 'PHP message: PHP Warning:  Constant _PS_DO_NOT_LOAD_CONFIGURATION_ already defined in /home/lesite/public_html/install/controllers/http/smarty_compile.php on line 26PHP message: PHP Stack trace:PHP message: PHP   1. {main}() /home/lesite/public_html/install/index.php:0PHP message: PHP   2. InstallControllerHttp::execute() /home/lesite/public_html/install/index.php:53PHP message: PHP   3. require_once() /home/lesite/public_html/install/classes/controllerHttp.php:190PHP message: PHP   4. define($constant_name = '_PS_DO_NOT_LOAD_CONFIGURATION_', $value = TRUE) /home/lesite/public_html/install/controllers/http/smarty_compile.php:26PHP message: PHP Fatal error:  Uncaught Error: Undefined constant "_DB_PREFIX_" in /home/lesite/public_html/classes/Configuration.php:175\nStack trace:\n#0 /home/lesite/public_html/classes/Configuration.php(229): ConfigurationCore::loadConfiguration()\n#1 /home/lesite/public_html/config/smarty.config.inc.php(28): ConfigurationCore::get()\n#2 /home/lesite/public_html/install/controllers/http/smarty_compile.php(37): require_once('...')\n#3 /home/lesite/public_html/install/classes/controllerHttp.php(190): require_once('...')\n#4 /home/lesite/public_html/install/index.php(53): InstallControllerHttp::execute()\n#5 {main}\n  thrown in /home/lesite/public_html/classes/Configuration.php on line 175', referer: https://lesite.com/install/index.php

[remote 111.111.111.111:59670] AH01071: Got error 'PHP message: PHP Warning:  Constant _PS_DO_NOT_LOAD_CONFIGURATION_ already defined in /home/lesite/public_html/install/controllers/http/smarty_compile.php on line 26PHP message: PHP Stack trace:PHP message: PHP   1. {main}() /home/lesite/public_html/install/index.php:0PHP message: PHP   2. InstallControllerHttp::execute() /home/lesite/public_html/install/index.php:53PHP message: PHP   3. require_once() /home/lesite/public_html/install/classes/controllerHttp.php:190PHP message: PHP   4. define($constant_name = '_PS_DO_NOT_LOAD_CONFIGURATION_', $value = TRUE) /home/lesite/public_html/install/controllers/http/smarty_compile.php:26PHP message: PHP Fatal error:  Uncaught Error: Undefined constant "_DB_PREFIX_" in /home/lesite/public_html/classes/Configuration.php:175\nStack trace:\n#0 /home/lesite/public_html/classes/Configuration.php(229): ConfigurationCore::loadConfiguration()\n#1 /home/lesite/public_html/config/smarty.config.inc.php(28): ConfigurationCore::get()\n#2 /home/lesite/public_html/install/controllers/http/smarty_compile.php(37): require_once('...')\n#3 /home/lesite/public_html/install/classes/controllerHttp.php(190): require_once('...')\n#4 /home/lesite/public_html/install/index.php(53): InstallControllerHttp::execute()\n#5 {main}\n  thrown in /home/lesite/public_html/classes/Configuration.php on line 175', referer: https://lesite.com/install/index.php

Any ideas?

I've already run into issues with installing PrestaShop: the error is "Cannot download language pack "en"" - probably because the server is blocked from accessing PrestaShop's server.

Any help at all would be much appreciated!

However, whenever I do all this and press save, it always gives me the following error:

I also tried creating a new category, but I keep encountering the same issue. Is there a way to figure out why this is happening? Thank you, best regards!

An error occurred during installation...

You may use the links on the left to return to previous steps, or restart the installation by clicking here.

Error Details:
1: HTTP 500 - error - {"success":true,"message":""}

It always fails at this step:

Create databases tables

1: HTTP 500 - error-

An error occurred during installation...

You can use the links on the left column to go back to the previous steps, or restart the installation process by clicking here.

When i try to restart the installation by clicking on the link i see:

https://mysite.com/shop/install/index.php?restart=true

I tried 2 different versions of prestashop and i get the same issue

--

PrestaShop 1.7.8.10
PrestaShop 8.1.7

PHP Version 7.4.33
DOM/XML enabled
libXML support active
SimpleXML support enabled

Server information: Linux #1 SMP Thu Feb 22 12:55:50 UTC 2024 x86_64
Server software version: LiteSpeed
Memory limit: 512M
Max execution time: 300
Upload Max File size: 512M
MySQL version: 10.6.19-MariaDB-cll-lve
MySQL server: 127.0.0.1
Tables prefix: ps_
MySQL engine: InnoDB
MySQL driver: DbPDO

Notice: Undefined property: DOMDocument::$documentElement in 
/home/max/mysite.com/shop/vendor/symfony/symfony/src/Symfony/Component/DependencyInjection/Loader/XmlFileLoader.php on line 590

Fatal error: Uncaught Error: Call to a member function getAttributeNS() on null in 
/home/max/mysite.com/shop/vendor/symfony/symfony/src/Symfony/Component/DependencyInjection/Loader/XmlFileLoader.php:590 Stack trace: #0 
/home/max/mysite.com/shop/vendor/symfony/symfony/src/Symfony/Component/Config/Util/XmlUtils.php(89): Symfony\Component\DependencyInjection\Loader\XmlFileLoader->validateSchema(Object(DOMDocument), false) #1 
/home/max/mysite.com/shop/vendor/symfony/symfony/src/Symfony/Component/Config/Util/XmlUtils.php(146): Symfony\Component\Config\Util\XmlUtils::parse('<?xml version="...', Array) #2 
/home/max/mysite.com/shop/vendor/symfony/symfony/src/Symfony/Component/DependencyInjection/Loader/XmlFileLoader.php(397): Symfony\Component\Config\Util\XmlUtils::loadFile('/home/max/...', Array) #3 
/home/max/mysite.com/shop/vendor/symfony/symfony/src/Symfony/Component/DependencyInjection/Loader/XmlFileLoader.php(49): Symfony\Component\DependencyInjection\Loader\XmlFileLoader->parseFi in 
/home/max/mysite.com/shop/vendor/symfony/symfony/src/Symfony/Component/DependencyInjection/Loader/XmlFileLoader.php on line 590

Quote

Warning: rename(C:\xampp\htdocs\Prestashop\prestashop_edition_basic_version_8.1.5/index.php.temp,C:\xampp\htdocs\Prestashop\prestashop_edition_basic_version_8.1.5/index.php): Accès refusé (code: 5) in C:\xampp\htdocs\Prestashop\prestashop_edition_basic_version_8.1.5\index.php on line 1338
{"error":false,"numFiles":49352,"lastId":49500}

I don't know if this block me to continue dowloading but i really want to resolve the error.

Thanks for reading

I'm trying to set up a PrestaShop store for my site, Hellstar Sports (https://hellstarsports.us/), and I’ve hit a bit of a roadblock during the installation process. I’m hoping someone here could help guide me through the initial setup.

Here’s what I’ve done so far:

Downloaded the latest version of PrestaShop from the official site.

Uploaded the files to my hosting server.

Started the installation wizard and entered my database details.

However, I'm getting an error that I can't quite figure out, and I’m not sure if it’s an issue with my server configuration or something I missed during setup.

My server details:

Hosting provider:

PHP version:

Database (MySQL version):

Error Message: (Provide the specific error message you’re receiving, if any)

Has anyone encountered a similar issue? Are there any specific configurations or settings I should be aware of when installing PrestaShop? I would really appreciate any advice or troubleshooting tips to help me get Hellstar Sports up and running on PrestaShop. Thanks in advance for your help!

I am using an Apple M2 Pro computer with MAMP to install prestashop_edition_basic_version_8.2.0. When I reached the 'Post installation scripts' step, an Internal Server Error occurred. How can I fix this issue?

Default installation of WAMP, I only added this to php.ini:

realpath_cache_size = 5M

How to fix it?

Les drapeau sont bien indiqué dans le backshop, mais pas sur la boutique.

Une aide où regarder ?

Merci!

Already tried several ways to fix it that I have found in forums, but nothing helped. Please, help.

I am doing a brand new installation with new database and getting the following error.

An error occurred during installation...

You can use the links on the left column to go back to the previous steps, or restart the installation process by clicking here.

1: "An exception occurred while executing 'INSERT INTO `ps_link_block_shop` (`id_link_block`, `id_shop`, `position`) VALUES\n (1, 1, 0),\n (2, 1, 1);':\n\nSQLSTATE[23000]: Integrity constraint violation: 1062 Duplicate entry '1-1' for key 'PRIMARY'"

Thanks

Can someone PLEASE help?

I'm having real problems to get this finished. I'm using a Bookstore template from HiddenTecchies. I've got quite a bit set up. My colleague is designing replacement graphics and pictures, but now it's a real mess with the slider. 

I created three categories. The top one was Thriller and its parent was Home

I created three more categories. Spy Thrillers, Suspense Thrillers and Psychological Thrillers.

When I go to View Shop. I have Thrillers on the Menu Bar and Psychological thrillers. With Suspense Thrillers and spy thrillers under Thrillers. Ideally, I would like to have Spy Thrillers, Suspense Thrillers and Psychological Thrillers all on the menu bar OR all under Thrillers.

What stupid things have I done wrong?

But, we also want to show the paperback version, but when a customer wants to purchase a paperback, instead of going into the shopping cart, we want to redirect him to that book on Amazon.

How can we do this? Is there a module or can we do it from the classic theme?

Can anyone help me please to fix this error and complete thw installation on the Prestashop 8.1.3?

Thans very much in advance!

/modules/ps_metrics/vendor/friendsofphp/php-cs-fixer/src/Fixer/CastNotation/ModernizeTypesCastingFixer.php: ---> Quarantined.

/modules/psxdesign/vendor/friendsofphp/php-cs-fixer/src/Fixer/CastNotation/ModernizeTypesCastingFixer.php: Quarantined.

* Can you confirm if anyone else has encountered this problem and this version requires a security patch?

Spanish

hola a todos,
descarge e instale la nueva versión 8.1.6 pero en mi servidor me aparecieron 2 ficheros como infectados con virus.  esta es la dirección:

/modules/ps_metrics/vendor/friendsofphp/php-cs-fixer/src/Fixer/CastNotation/ModernizeTypesCastingFixer.php:  ---> Quarantined.

/modules/psxdesign/vendor/friendsofphp/php-cs-fixer/src/Fixer/CastNotation/ModernizeTypesCastingFixer.php: Quarantined.

* Me pueden confirmar si a alguien más le ha aperecido este problema y esta versión requiere una revisión de seguridad?

Isn't that rather defeating the object of the exercise?

I installed PrestaShop successfully, used the installation assistant and enabled the "demo" mode to see how it looks.

Great, but from the back-office I cannot do any action, like updating settings, adding a theme... 

For whatever reason it says in french "This feature has been disabled"... But what... no endpoint at all is usable  . Is it a normal behavior? Due to new versions? I didn't find tips on forums.

I thought about the demo mode restricting access, but I don't find in the UI where to disable this.

Thank you,

EDIT:

It seems indeed coming from me having enabled the demo mode... https://github.com/PrestaShop/PrestaShop/blob/c719b308029ec00a7b5a182c5a8323867c7b7e74/controllers/admin/AdminTabsController.php#L282-L286 I need to find where this parameter has been saved in my container/database...

EDIT2:

Ok I succeeded after seeing when using Docker with `PS_DEMO_MODE: 1` it will hardcode in a file the setting: https://github.com/PrestaShop/PrestaShop/blob/c719b308029ec00a7b5a182c5a8323867c7b7e74/.docker/docker_run_git.sh#L150

The solution for me was to do the reserve operation:

`docker exec -it xxxxxxx sed -i -e "s/define('_PS_MODE_DEMO_', true);/define('_PS_MODE_DEMO_',\ false);/g" /var/www/html/config/defines.inc.php`

Then restart, and it's fixed!

Clean installation of Prestashop 8.1.4 on a local Windows 11 computer.
Open Server Panel 5.4.3.
Apache 2.4
php 8.1.9
MariaDB 10.6

An error has occured:

Warning: rename(G:\OSPanel\domains\ps.presta/index.php.temp,G:\OSPanel\domains\ps.presta/index.php): Access denied (code: 5) in G:\OSPanel\domains\ps.presta\index.php on line 1338
{"error":false,"numFiles":47158,"lastId":47500}

Installation index.php code:

I don't understand this error and why was denied access to index.php.temp to rename it to index.php and so on.
I hope anybody can help me.

Thank you.

I know and read a lot off topics about the openssl problem when installing the 8.1 prestashop. But I have trouble resolving it myself.

The error is this: Problems generating the private key using openssl_pkey_new. Check your OpenSSL configuration, especially the path to openssl.cafile. The phpinfo says: Openssl default configC:\Program Files\Common Files\SSL/openssl.cnf

I really like to solve the issue and start working with the 8.1 version. But I can't figure out how it works. I am not on a local host. I installed it straight to hosting. Yes it is windows hosting. I think I need to instal something? But what and where?

Looking at other messages there is a possibility that it could be PHP level. Would changing this to a lower level help or am I on the wrong path?

Any ideas on what I may have missed when moving the public html directory and the database??

Thanks,

Paul

I have what seems to be a fairly trivial problem with editing the home page on Presta Shop 8.1 I click on Creative Elements/theme builder to edit the home page. I then select the homepage and click edit in creative elements. 
I go to edit, but Presta only loads the bottom of the page for me, basically the footer, I can't see the whole appearance of the main page. I have the cache cleared. Anyone help?

MY SITE !!!

Tried:

https://prestashop.com/prestashop-offers/classic/

https://prestashop.com/prestashop-offers/classic/#download

 https://www.prestashop.com/en/download-success

NONE works. 

Thanks for the assistance. 

When i installing prestashop 8.1.3 i have the following error when theme is been installed

I have the php version 7.4, and i have this error in logs

[30-Jan-2024 13:36:41 Europe/Madrid] PHP Notice:  Trying to get property 'theme_name' of non-object in C:\inetpub\wwwroot\var\cache\prod\ContainerSVEukZW\appAppKernelProdContainer.php on line 2907
[30-Jan-2024 13:36:42 Europe/Madrid] PHP Warning:  require(C:\inetpub\wwwroot\var\cache\prod\ContainerSVEukZW\getThemeEnablerCommandService.php): failed to open stream: No such file or directory in C:\inetpub\wwwroot\var\cache\prod\ContainerSVEukZW\appAppKernelProdContainer.php on line 2255
[30-Jan-2024 13:36:42 Europe/Madrid] PHP Fatal error:  require(): Failed opening required 'C:\inetpub\wwwroot\var\cache\prod\ContainerSVEukZW\getThemeEnablerCommandService.php' (include_path='C:\inetpub\wwwroot\vendor/pear/pear_exception;C:\inetpub\wwwroot\vendor/pear/console_getopt;C:\inetpub\wwwroot\vendor/pear/pear-core-minimal/src;C:\inetpub\wwwroot\vendor/pear/archive_tar;.;C:\php\pear') in C:\inetpub\wwwroot\var\cache\prod\ContainerSVEukZW\appAppKernelProdContainer.php on line 2255

i have an IIS with php configurated on it. I have no problems with older versions like 1.7.8.8, but i want to configure the new one.

i havent finde those files in installation folder in my server. Do u have any idea of which is the problem?

My php version is compatible with version 8.1.3 and the configuration is the same that works with 1.7.8.8
 

Create file parameters

Create database tables

Create default store and languages

An error occurred during installation...

You can use the links on the left column to go back to the previous steps, or restart the installation process by clicking here.

1: SQLSTATE[42S02]: Base table or view not found: 1146 Table 'prestashop.ps_shop_group' doesn't exist

Any idea on how to troubleshoot this?

Im using Filezilla and the host is compatible with Prestashop. Thanks!

After consulting several threads on this forum and on the Internet in general, I have not found a solution to my problem:

I have installed on my localhost MacOS this Prestashop project that has been running for years now and requires an update. The current version is: 1.7.8.8.8

I have set it up using Herd, whose server is a Ngingx, not Apache.

After mounting it, the whole front end looks fine. But when I go into the admin panel and try to use the menu links, they all lead to a 404, I can't access Products, or even Site Preferences.

Things I have tried: 
-Delete the .htaccess from the admin folder.
-Change the permissions of all the folders in the project to 755 and 644.
-Check that the database configuration is correct, in the front end all the products are shown correctly.
-Activate the DEBUG mode, which apparently does not throw errors.

The only thing that has achieved a small change:
-I have disabled Friendly URLs from the database:
UPDATE `ps_configuration` SET `value` = '0' WHERE `name` = 'PS_REWRITING_SETTINGS'; 
This makes 404 no longer appear when trying to enter the links, but I get this error:
[Debug] This page has moved
Please use the following URL instead:
If I try to enter with the suggested URL, it always takes me to the home page.

I've had this for 5 hours and I don't know what else to do... In production the access to these links in the admin menu works.

HTTP 500 - ERROR - {"SUCCESS":TRUE,"MESSAGE":""}

I'm trying to install prestashop_edition_basic_version_8.1.5  on Xampp 3.3.0 on a Windows 10 Pro system.

Thank you in advance.

Prestashop 8.1.6 PHP : 8.2.12 

Âpre installation prestashop 8.1.6 je n'arrive plus à me connecter au back office sur la version

Quand je rentre les accès, rien ça remet les champs vides...

J'ai essayé sur d'autres navigateurs, vidés les caches, etc... toujours le problème.

Avez-vous une piste : Serveur OVH PERFORMANCE??

Merci à tous.

Fatal error: Uncaught Error: Access to undeclared static property: Validate::$values in /home4/actualiz/public_html/classes/controller/AdminController.php:1389 Stack trace: #0 /home4/actualiz/public_html/classes/controller/AdminController.php(903): AdminControllerCore->processUpdateOptions() #1 /home4/actualiz/public_html/controllers/admin/AdminMetaController.php(437): AdminControllerCore->postProcess() #2 /home4/actualiz/public_html/classes/controller/Controller.php(178): AdminMetaControllerCore->postProcess() #3 /home4/actualiz/public_html/classes/Dispatcher.php(367): ControllerCore->run() #4 /home4/actualiz/public_html/adminOldRambal/index.php(58): DispatcherCore->dispatch() #5 {main} thrown in /home4/actualiz/public_html/classes/controller/AdminController.php on line 1389

please help, what should i do?